Reference

Terms Conditions That Apply to You

These terms govern how you use your qbolt account, make deposits through bKash, Nagad or Rocket, place wagers, and request withdrawals.

Account eligibilityWallet rulesDispute processRegional accessData handling

Browse the Lobby Read FAQ

TERMS QUERIES

Where to Raise a Terms Question

If something in these terms is unclear or you believe a clause has been applied incorrectly to your account, reach out through the channels below. We handle terms-related queries with priority because they directly affect your balance and account status. Provide your registered username and a short description of the issue so we can locate the relevant records quickly.

How These Terms Bind Your Use

qbolt Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access to qbolt depends on your local law and eligible regions. We do not make representations about legality in jurisdictions where online wagering may be restricted, and it is your responsibility to confirm you are permitted to hold an account from where you reside. When you

1
register, you confirm you are of legal age in your jurisdiction and that the information you provide — name, contact details, payment credentials — is accurate and belongs to you. Your account is personal and non-transferable. Sharing login credentials, operating multiple accounts, or allowing a third
2
party to use your account violates these terms and may result in immediate suspension. Deposits via bKash, Nagad or Rocket are processed to the wallet linked to your verified identity. We reserve the right to request additional verification documents before releasing withdrawals if transaction patterns trigger
3
our internal checks. Wagering activity is logged and auditable. If we detect irregular patterns — including coordinated betting across accounts, exploitation of system errors, or chargebacks initiated without contacting our support team first — we may void affected wagers and withhold balances pending review. Bonuses and
4
promotional credits carry their own conditions, which are stated on the relevant promotion page at the time you opt in. Conflicts between promotional terms and these general terms are resolved in favour of the more specific promotional clause. We may update these terms at any time;
5
material changes are communicated via the email or mobile number linked to your account. Continued use after notification constitutes acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE ENFORCE

Practices Behind These Terms

Every clause here maps to an operational practice we follow internally. We do not write terms for the sake of a legal page — each point reflects how your data, balance and account activity are actually managed day to day. Below are the key areas where our internal handling connects directly to the commitments stated in these terms.

Identity Verification

When you register or request a withdrawal above routine thresholds, we may ask for a photo ID and proof of address. This ties your account to a single verified identity and prevents unauthorised access to your wallet balance.

Transaction Records

Every deposit through bKash, Nagad or Rocket and every withdrawal request is logged with timestamp, amount and status. You can view your full transaction history from the account section at any time without contacting support.

Data Retention

We retain your personal data and activity logs for as long as your account is active, plus a period required by applicable regulation. After that window, records are anonymised or deleted unless a dispute or legal obligation keeps them open.

Cookie Use

We use cookies to maintain your session, remember preferences and analyse platform performance. These terms require you to accept functional cookies for the site to work. Marketing cookies can be declined via the cookie banner shown on first visit.

Account Security

Your login is protected by an OTP sent to your registered mobile number. If you suspect unauthorised access, change your password immediately and contact support — we can freeze the account within minutes to prevent further activity.

Requesting Changes

You can request correction or deletion of your personal data by contacting support with your verified account credentials. We process data requests within a reasonable timeframe and notify you once the change is applied or if additional verification is required.

Common Questions About These Terms

Below are the questions our support team receives most often about how these terms work in practice. If your question is not covered here, reach out through live chat or email and reference the specific clause number so we can respond precisely.

You must be of legal age in your jurisdiction and reside in a region where access is not restricted by local law. We do not verify legality on your behalf — eligibility depends on your local regulations and eligible regions.

No. These terms permit one account per person. If we detect duplicate accounts linked by the same identity, device fingerprint or payment method, all associated accounts may be suspended and balances reviewed before any funds are released.

Depending on severity, we may issue a warning, restrict account features, void affected wagers or close the account entirely. For serious violations — fraud, identity misuse or coordinated abuse — remaining balances may be withheld pending investigation.

Submit a dispute via the account dispute form or email. Include the wager reference and any relevant detail. Our compliance team reviews the transaction logs and responds with a decision, typically within a few working days.

Where a specific promotion carries its own conditions — wagering requirements, validity period, eligible games — those conditions take precedence over any conflicting clause here. If nothing in the promo terms addresses a point, these general terms apply.

We notify you via the email or mobile number linked to your account whenever a material change is made. Continuing to use the platform after that notification counts as acceptance of the updated terms.

Yes. Contact support with your verified credentials and specify what you want deleted. Note that certain records may be retained if required by regulation or if an unresolved dispute exists on the account.

All payment activity through your account — deposits, withdrawals and internal transfers — falls under these terms. The payment method you choose does not create separate rules, though each method has its own processing characteristics.

Contact support with your registered details so we can verify ownership. Once confirmed, we either restore access or arrange a withdrawal to the payment method originally used for your last deposit, subject to verification.

Yes. Whether you access qbolt through a mobile browser, desktop browser or any other supported device, the same terms apply uniformly. There is no separate agreement for mobile use.

Terms Conditions That Apply to You

Where to Raise a Terms Question

Practices Behind These Terms

Common Questions About These Terms

01 Who is eligible to open an account under these terms?

02 Can I hold more than one account?

03 What happens if I breach these terms?

04 How are disputes about voided wagers resolved?

05 Do promotional terms override these general terms?

06 How will I know if you update these terms?

07 Can I request deletion of my personal data?

08 Are deposits through bKash, Nagad or Rocket covered by these terms?

09 What if I cannot access my account and have a pending balance?

10 Do these terms apply to the mobile version of the platform?

Related pages