Reference

How qbolt Handles Your Privacy

We collect only what we need to run your account, process your bKash, Nagad or Rocket transactions, and keep the lobby secure.

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HOW WE PROTECT YOU

Data Handling, Security and Your Rights

We treat your data the way we treat your wallet balance — something that belongs to you and needs layers of protection. Below is a breakdown of how we manage the main areas of your privacy, from cookies to account deletion.

Cookies and Session Data We use cookies to keep you logged in while you move between the sportsbook, live casino tables and slots. Session cookies expire when you close the browser. Persistent cookies remember your language choice and last-visited lobby section so you land back where you left off next time.
Account Security Layers Every login sends a one-time code to your registered phone number. If you access your account from a new device, we trigger an additional identity check before granting wallet access. Failed attempts are logged and, after several tries, the account locks temporarily to prevent brute-force entry.
Data Retention Policy Active accounts retain full transaction and identity records. Once you close your account, we hold data only as long as legal requirements in your eligible region demand — after that window, records are either permanently deleted or fully anonymised so no link to your identity remains.
Payment Data Separation Your bKash, Nagad or Rocket account numbers are stored separately from your profile data on different encrypted servers. Even if one layer were compromised, an attacker could not match wallet details to personal identity without breaching both systems simultaneously.
Your Right to Access and Correct You can request a full copy of the personal data we hold about you at any time. If anything is inaccurate — a misspelled name, outdated phone number, wrong email — tell us and we correct it within a reasonable period. This right applies regardless of whether your account is active or closed.
Right to Deletion You may ask us to delete your personal data entirely. We honour this unless a legal obligation in your region requires us to keep certain records. When deletion proceeds, we confirm completion via your registered contact method and the data cannot be recovered afterwards by anyone, including us.
PRIVACY HELP

Reach Us About Your Data

If you have a question about your personal information, want a copy of what we hold, or need something corrected, our support channels are ready. We aim to respond within a reasonable timeframe and will confirm any changes directly to your registered email or phone number.

Team online

Live Chat

Open the chat widget from any page on qbolt. Ask for the data team and describe what you need — whether that is a data export, a correction to your name or phone number, or a question about how long we keep transaction records from your bKash or Nagad payments.

Email Request

Send your privacy request to our support email with the subject line 'Data Request' and include your registered phone number. We verify your identity before processing, which keeps someone else from requesting your information. Expect a confirmation reply acknowledging receipt.

Account Settings

Some changes you can make yourself — updating your email address, phone number or notification preferences happens inside your account dashboard without waiting for our team. For deletion requests or full data exports, you will still need to contact us directly through chat or email.

Common Questions About Your Data

Below are the questions our support team receives most often regarding personal data, account privacy and transaction records. If your question is not here, reach out through live chat or email.

We collect your full name, email address, phone number and date of birth during registration. When you deposit via bKash, Nagad or Rocket, we also store transaction references and timestamps. Device data like IP address and browser type is recorded automatically for security purposes.

We share limited data with mobile wallet providers solely to process your deposits and withdrawals. Security partners receive anonymised signals for fraud detection. We do not sell or rent your information. Disclosure to authorities happens only where local law in eligible regions explicitly requires it.

Contact our support team via live chat or email with the subject 'Data Request' and your registered phone number. After verifying your identity, we compile the data and send it to your registered email. The process takes a few working days depending on the volume of records.

Yes. Submit a deletion request through live chat or email. We remove all personal data unless a legal retention obligation applies in your region. Once deletion is complete, we send confirmation to your registered contact. The data cannot be recovered by anyone after that point.

Payment details are stored on encrypted servers separate from your profile identity data. This layered approach means even in the unlikely event one system is breached, wallet numbers cannot be matched to personal records without simultaneously compromising the other isolated server.

We use session cookies to keep you logged in and persistent cookies to remember preferences like language and your last lobby section. You can clear or block cookies in your browser settings, but doing so may log you out repeatedly and reset your display preferences each visit.

After account closure, we retain records only as long as applicable law in your eligible region requires. Once that period ends, data is permanently deleted or anonymised. We do not keep identifiable records indefinitely — retention is tied strictly to legal minimums, not business preference.

We trigger an additional identity verification step before granting access. A one-time code goes to your registered phone number. If the code is not entered correctly after several attempts, the account locks temporarily. You can unlock it by contacting our support team through live chat.

Yes. The same data practices cover every part of your account — whether you are browsing cricket markets, playing live table games or spinning slots. There is no separate policy for different lobby sections; one set of rules governs all your activity and personal information.

For basic changes like email or phone number, head to your account settings and update directly. For name corrections or anything tied to your identity verification, contact support via live chat with the correct details and a brief explanation. We apply changes after verifying your request.

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